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The Company has a policy to conduct business with social responsibility by establishing transparency and verifiable management system in order to all groups of stakeholders trust the Company. The Board of Directors reviewed the Corporate Governance Practice and Code of Conduct in accordance with the ethical framework which has define and prioritize stakeholders according to the impact and expectations on the Company, both positive and negative, directly and indirectly, including define stakeholder treatment practice and communication channels to create participation and serve the needs and expectations of all group of stakeholders as follows:

Guidelines and Feedback to Stakeholders

Executive and Employee
Stakeholders Communication Channels Stakeholder Expectations Stakeholder Feedback Guidelines
  • Digital Signage: Display media for disseminating corporate information on the computer screen whenever it is starting to activated.
  • Line: Communicate various activities within the organization.
  • E-mail: Vichien.je@nirvanadevelopmentco.th Complaints channel about corruption within the organization
  • Quarterly meetings to meet between executives and employees and on important dates.
  1. Health insurance and life insurance, such as annual employee health check up, group health insurance, and group accident insurance, where employees at equal positions receive equal benefits regardless of gender, race and religion.
  2. Welfare for the purchase of housing, receive a special discount in the case of purchasing a house, townhouse or condominium of the Company for employees who have worked for more than 2 years.
  3. Funds such as the social security fund and provident fund for savings and create security for the employees, this contribution is based on the employee's voluntary and long service life with the contribution rate is between 3%.
  4. Other benefits such uniform, staff uniforms prize money for employees who have completed 10, 20 years of work, annual leave, annual seminar, special holidays for birthday, military service leave, and maternity leave, etc.
  1. The Company will select people for employment in any position fairly, consider their qualifications, educational background and work experience in that position without gender, age, race and religion restrictions.
  2. The Company has a policy to supervise compensation which is consistent with the performance both in short / long term by considering the profitability of the Company each year.
  3. Employee welfare arrangements such as social security funds and provident fund housing welfare, and funeral wreath allowance.
  4. The Company is responsible for maintaining a hygienic working environment, safe for employees' lives and properties, and strictly complying with labor laws.
  5. The Company has a policy to develop knowledge and competence for employees growth and advancement in their work positions.
  6. The Company has a human rights management and recruitment approach without any discrimination of race, gender or religion, by considering the appropriateness of duties and responsibilities, including the absence of child labor and forced labor.
Stakeholders Communication Channels Stakeholder Expectations Stakeholder Feedback Guidelines
  • Tel: NVD Contact Center 1787
  • Website: www.nirvanadevelopment.co.th
  • Facebook: Nirvana Home
  • Letter: Chairman of the Board of Directors or Chief Executive Officer
  1. The Company responds to the complaints about non-standard products and services to serve the customer satisfactions.
  1. Call Center receive complaints and coordinate with relevant parties immediately, input details into customer database system, continuously follow up on performance until completion, and summarize the statistics of complaints on a monthly basis and submit them to the executives of the relevant departments for further improvements in products and services.
Stakeholders Communication Channels Stakeholder Expectations Stakeholder Feedback Guidelines
  • Tel: NVD Contact Center 1787
  • Website: www.nirvanadevelopment.co.th
  • Facebook: Nirvana Home
  • Letter: Chairman of the Board of Directors or Chief Executive Officer
  1. Establish a procurement ethic manual.
  2. Establish a supplier's sustainable practice for business partners implemented as a guideline.
  1. Perform with honesty and transparency.
  2. Do not seek for benefit, demand, accept assets, or any dishonest benefits in trading activity with business partners, both directly and indirectly.
  3. Strictly maintain Company confidentiality when conducting business dealings with vendors.
Stakeholders Communication Channels Stakeholder Expectations Stakeholder Feedback Guidelines
  • Tel: NVD Contact Center 1787
  • Website: www.nirvanadevelopment.co.th
  • Facebook: Nirvana Home
  • Letter: Chairman of the Board of Directors or Chief Executive Officer
  1. Pay debts and strictly comply with the conditions to avoid default.
  1. The Company has established policies and guideline regarding creditors, dept to equity ratio, guarantee terms, and capital management.
  2. Debt settlement, interest, and liability in collateral or guarantees, the Company strictly adheres to the contractual terms and conditions agreed upon.
  3. When there is an event that may affect the Company's financial situation, the Company must inform the creditor in order to jointly rectify the damage.
Stakeholders Communication Channels Stakeholder Expectations Stakeholder Feedback Guidelines
  1. Hold the Annual General Meeting of Shareholders according to the AGM Checklist standard.
  2. Hold the meeting in Bangkok area for convenience of shareholders.
  3. Register the meetings in advance for convenience and speed.
  4. Unlimited opportunities for shareholders to study the Company's information.
  5. Provided shareholders an opportunity to propose the meeting agendas, nominate a director, and submit a question in advance, by clearly defining channels and criteria to show transparency in consideration and to inform shareholders including publishing such criteria on the Company's website.
  6. Free stamp duty service at the registration station to facilitate and reduce the burden on shareholders and proxy holders.
  1. Perform with honesty and make decisions with prudence, caution, and fairness to shareholders for the best interest.
  2. Present reports on the Company's status, performance, financial status, accounting information, key financial ratios, and other information on a regular, complete and accurate basis.
  3. Not seeking benefits by using Company information that has not been disclosed to the public or taking any action in a manner that causes conflicts of interest with the organization.
  4. The Company treats all shareholders equally.
Stakeholders Communication Channels Stakeholder Expectations Stakeholder Feedback Guidelines
  • Tel: NVD Contact Center 1787
  • Website: www.nirvanadevelopment.co.th
  • Facebook: Nirvana Home
  • Letter: Chairman of the Board of Directors or Chief Executive Officer
  1. Implementing social responsibility in the operation process (CSR IN PROCRESS)
  2. Conduct social responsibility outside the work process (CSR AFTER PROCRESS) to contribute the sustainability of the society, such as a volunteer project to plant a forest, rural development volunteer project, and human rights supervision of construction workers in collaboration with the Baan Dek Foundation.
  3. Prepare Sustainability Reports in accordance with Global Reporting Initiative and SDGs international standards.
  1. The Company continues to carry out activities for the community and society, including formulating social responsibility policies as a framework for various operations for the Board of Directors, executives, and all employees adhere in the same direction.